Refund Policy

At ESSENTIALSWORLDCO, we value your satisfaction and are committed to ensuring a seamless shopping experience. Please review our comprehensive policy on order modifications, cancellations, and refunds below.

Order Modifications and Cancellations

We understand that circumstances may change, and we aim to accommodate your requests whenever possible:

• Orders can be modified or canceled within 12 hours of placement, provided they have not been shipped.
• Once an order has been processed and dispatched, modifications or cancellations are no longer possible.

Refund Policy

Your satisfaction is our priority. Below are the conditions and processes for refunds:

Eligibility for Refunds

• Refunds are available if your order is not delivered within the guaranteed timeframe of 45 business days, excluding the processing time of 2–5 business days.
• Refunds, exchanges, or replacements can be requested for incorrect orders or damaged products.

Refund Process

• Refund, exchange, or replacement requests are processed within 24 hours on business days.
• To expedite the process, please provide:
  • Images or videos of damaged items.
  • Your order number.
  • Your name and contact details.
• Refunds for reasons such as a change of mind are also accepted under our return conditions.

Return Conditions

• Returns must be initiated within 30 days of purchase or within 14 days of delivery.
• Returned products must be in their original condition, including all components and packaging, and shipped with prepaid postage.
• Customers bear the return shipping costs for reasons such as incorrect size selection or changes in preference.

Refund Deductions

• A fee of 6.9% + $1 will be deducted from refunds to cover payment gateway charges, warehouse fees, and platform costs.

Cases Ineligible for Refunds

Refunds or reshipments are not available in the following situations:

• Non-delivery due to customer errors, such as providing an incorrect address.
• Delays caused by exceptional circumstances, including customs issues or natural disasters.
• Incorrect size selection for items where a size chart was provided.
• Purchases of electronic items.

Refusal of Refunds, Returns, or Exchanges

Refunds, returns, or exchanges may not be accepted for:

• Pre-order and custom-made items.
• Orders already in transit.
• Cases involving incorrect or incomplete information provided by the customer.

Delivery Failures

If a delivery fails, we will notify you promptly via email. If you do not respond or provide accurate information, the package may be disposed of by the logistics provider. We will not be liable for such occurrences.

Important Notes

• Ensure all order details, including shipping information, are accurate to prevent cancellations or returns.
• For international orders, additional shipping and customs fees may apply, which are the responsibility of the customer.

Contact Us

For any questions or assistance regarding order modifications, cancellations, or refunds, please contact our customer support team at 123456@gmail.com.

Thank you for shopping with ESSENTIALSWORLDCO. We appreciate your trust and look forward to serving you!